CIMB Clicks security measures

By Hanniz Lam

CIMB Bank Bhd and CIMB Islamic Bank Bhd have introduced new security measures for the CIMB Clicks and CIMB OCTO Apps.

The bank, in a statement, said the new enhancements included compulsory SecureTAC authorisation via the CIMB Clicks App for transactions of RM100 and above and a mandatory customer call verification process for first-time app logins.

Effective Dec 5, CIMB will be implementing mandatory SecureTAC authorisation for CIMB Clicks Web transactions of RM100 and above including non-favourite fund transfers, bill payments, and prepaid top-ups.

CIMB said customers will no longer be able to receive SMS TACs for these transactions.

Instead, they will need to install the CIMB Clicks App and approve the transactions via SecureTAC.

The bank intends to extend SecureTAC authentication to include any transactions valued RM100 and below, as well as non-monetary transactions, by the first half of 2023.

In addition, effective Dec 26, new users or existing users who are logging in to the CIMB Clicks and CIMB OCTO Apps on a new device will undergo a call verification process to ensure that any first-time login attempt or device change is initiated by the account holder themselves.

“CIMB is committed to implementing stringent security measures to protect our customers against scams, in line with Bank Negara’s direction on additional measures to strengthen banking security to combat fraudulent activities.

“Whilst these new measures may initially affect banking convenience, we believe they are necessary steps towards creating a safer banking environment. We will continue to introduce additional measures progressively in order to further reduce the risk of fraud and ensure customers can transact with peace of mind,” group CEO Datuk Abdul Rahman Ahmad said.


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